#Steve rayman full#

At this point вЂ“ 4 hours after drop off, 12 pm вЂ“ he tells me that my car has not yet begun the oil change. After a few more minutes of researching and my instincts kicking in, I asked him not to do anything but my oil change and tire rotation and that I would like to pick up my car as soon as possible.

Either my service associate was not knowledgeable and clear about the actual fix or he was being unethical in his practice. Unfortunately for me the water outlet did not fall under the recall. When discussing with my service associate shortly after, the part that needed fixing was no longer the pump but the water outlet. Once I searched the parts, I saw it was under recall for my vehicle. The first discussion with the service associate about the additional work mentioned a water pump and hose issue. My service was supposed to be complete within a few hours and at 11:30 they called me asking if they should proceed with my car needing additional work and that it would cost about $300. I came in at 8 am for a routine oil change and tire rotation. I had the worst service at the Steve Rayman Chevrolet Dealership. Only reason for the 4 and not 5 star is due to the wait time. First time I felt like a dealership actually cared about me. They were focused on getting you a deal that worked Best for you. The staff members were very nice and genuine. They did not try to force any car on me and very polite. I didnt buy a car that day but they were very informational and honest. When I tried to discuss this with a staff member and tell her that it may be worth looking into or letting a manager know, she basically told me that had nothing to do with her. During my last attempt at scheduling service, I called the number listed on the website for 15 minutes with no answer. Normally this is my favorite dealership to get my car serviced at but lately the customer service has been decreasing every time I visit. I recommend Sonja to any Chevrolet owner if they need service to contact her.

Sonja took ownership of my concerns, identified the problem, and had it fixed under my warranty within 2 hours. Sonja stopped while on her way to lunch to help me when my car was not performing well. Sonja is a true blessing! Steve Rayman Chevrolet is lucky to have her as an employee.

#Steve rayman full#

I won't even bother elaborating the 5 transfers I had to go through (I ended up going full circle) when trying to book my appointment. People with limited auto knowledge should be careful if you decide to use this service department. From the beginning they were insisting the harnesses will need to be changed, however they changed their minds quickly when I wanted to come back to confirm the harnesses needed replacement myself. Service department tried charging 1.8 hours of labor for a 45min headlight change. It canвЂ™t get no better than this! Also, Leslie Pollock is a sweetie! He made sure I had everything I needed and explain how everything in my Tahoe worked! I tell you all, Great Customer service is the key and the guys at Steve Rayman has an A+! Great Job! OMG! Rick Cobb is like the best Sales Financial man IвЂ™ve ever met! Even though I kind of had given him a hard time, he reached out to my Birthday! Steve Rayman is #1. I would highly recommend the Steve Rayman team for future car purchases. Rick was the perfect salesman - no pressure - no hassles, and worked with me to put together the best deal on the exact Vette we wanted. The entire buying and delivery process was smooth and easy. I really tried to buy our new Corvette locally, but none of my local dealers could come close. If you are an out-of-town car shopper like me, then you should definitely compare prices at Steve Rayman. I recommend Steve Rayman to anyone looking for a vehicle. They truly go above and beyond to earn my business. My experience with Miami Lee, CJ Lombardi and everyone at this dealership has ALWAYS been top notch. I have purchased 5 vehicles from Steve Rayman. As always, a positive experience with Steve Rayman Chevrolet.